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Care Provider Support Packages

Regular access to LSW’s Quality, People and Governance expertise for care providers and primary care organisations.

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Regular access to experienced adviceSupport for your managersA focus on lasting improvement

The right support, throughout the year

Running a care service means balancing the needs of the people you support, your team and your organisation. Having experienced advice close at hand can help you decide what needs attention and plan your next steps.

Our monthly retainers give care providers and primary care organisations regular access to LSW’s Quality, People and Governance expertise.

Rather than waiting for an inspection or serious problem, we work with your organisation to identify risks, support managers and maintain improvement.

Managers at the computer rejoice at the promotion

Choose your ongoing support package

From regular advice to senior-level partnership, find the level of support that suits your organisation.

Advice & reassurance

LSW Advice

£650 / month
excluding VAT

For independent providers, Registered Managers and Nominated Individuals who need regular access to experienced advice.

Up to two hours per month

You receive

  • One 90-minute online support meeting each month
  • Up to 30 minutes of follow-up telephone or email advice
  • Review of your main risks and improvement priorities
  • Quality, governance, CQC, management or routine HR guidance
  • Relevant regulatory and sector updates
  • Priority booking for additional LSW services
How you can use your supportYour meeting can be used to discuss CQC preparation, action plans, manager challenges, incidents, complaints, staffing concerns or policies.

Delivered remotely.

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Practical, regular support

LSW Partner

£995 / month
excluding VAT

For providers that need regular, practical support with quality, compliance, people and management.

One day + one hour per month

You receive

  • One dedicated support day each month
  • The option to divide the day into two half-days
  • One additional hour of ad hoc advice and support
  • Monthly review of risks and improvement actions
  • Short quarterly progress summary
  • Priority access to additional LSW services
How you can use your supportYour allocated time can be used for:
  • Quality and governance reviews
  • CQC preparation
  • Reviewing audits and action plans
  • Registered Manager or Nominated Individual support
  • Routine HR guidance
  • Reviewing incidents, complaints or safeguarding themes
  • Reviewing policies and procedures
  • Developing governance and improvement systems
We agree your priorities at the beginning of each month. Preparation, meetings, document reviews and follow-up notes are included within your allocated day.

Remote or on site. Travel and accommodation charged separately.

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Senior-level partnership

LSW Executive Partner

From £1,995 / month
excluding VAT

For growing, multi-site or higher-risk organisations that need regular senior-level support.

Two days + two hours per month

You receive

  • Two dedicated support days each month
  • Up to two additional hours of telephone or email advice
  • Monthly quality and governance review
  • Monthly senior leadership meeting within your allocated time
  • Support for Registered Managers and Nominated Individuals
  • Oversight of organisational risks and improvement actions
  • Quarterly written assurance report
  • Priority access when additional support is required
How you can use your supportYour allocated time can be used for:
  • Quality and governance oversight
  • CQC readiness
  • Board and senior leadership support
  • Registered Manager supervision
  • Nominated Individual development
  • Routine HR and workforce guidance
  • Reviewing organisational audits
  • Monitoring improvement programmes
  • Reviewing incidents, complaints and safeguarding themes
  • Developing stronger governance systems
  • Supporting services following regulatory concerns
Preparation, meetings, document reviews, reporting and follow-up work are included within the allocated time.Multi-site organisations, providers experiencing enforcement action and organisations requiring extensive board reporting will receive an individual quotation.

Remote, on site or a combination of both.

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Which package is right for you?

PackageIncluded monthly supportMonthly price (ex VAT)
LSW AdviceUp to two hours per month £650
LSW PartnerOne day + one hour per month £995
LSW Executive PartnerTwo days + two hours per monthFrom £1,995

All packages have a minimum initial term of six months. Fees are payable within seven days of each invoice. Unused time does not normally carry into the following month.

Additional expertise when you need it

Additional Specialist Services

Add these services to any retainer or arrange them as ad hoc support. All specialist services are quoted separately.

Quality & compliance

  • Full mock inspections
  • Development of Quality Assurance frameworks
  • Detailed medication audits
  • Detailed care and support-plan audits
  • Policy development and implementation
  • CQC registration support

People & leadership

  • Registered Manager supervision programmes
  • Nominated Individual leadership development
  • Independent HR investigations
  • Disciplinary and grievance support
  • Chairing formal hearings, appeals and meetings
  • Leadership-development workshops

Specialist consultancy

  • Independent care investigations
  • Crisis management and turnaround work
  • Acquisition due diligence
  • Tender support
  • Additional consultancy days
View all services

Not sure which package you need?

Book a confidential introductory call to discuss your organisation, current pressures and the most appropriate level of support.

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